Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with Choccy! This Shipping Policy explains how orders placed through our website are processed and delivered.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, Choccy may offer free or discounted shipping as part of a promotion or when an order meets a specified purchase threshold.

Estimated Delivery Times

Estimated delivery times will be displayed at checkout when available.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Please note that delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, transportation disruptions, and other circumstances outside Choccy's control may affect delivery times.

Where We Ship

Choccy currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

We may expand our shipping destinations in the future.

Warm Weather & Chocolate Shipping

Choccy products contain chocolate and can be sensitive to high temperatures.

We take reasonable precautions when preparing and shipping orders during warm weather. Depending on the destination, season, and weather conditions, we may adjust our shipping practices to help protect product quality.

However, once a package enters the carrier's network, we cannot control all temperatures or environmental conditions it may encounter.

We strongly recommend retrieving your Choccy order as soon as possible after delivery and avoiding leaving the package outdoors, in direct sunlight, in a mailbox, or in another hot location for an extended period.

If your order arrives significantly melted or otherwise damaged during transit, please contact us through our website's Contact page and include:

• Your order number
• Photos of the affected product
• Photos of the shipping package, when applicable
• A brief description of the issue

We will review the situation and determine an appropriate resolution in accordance with our Refund Policy.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or shipped.

Choccy is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Lost, Missing, or Stolen Packages

If tracking indicates that your package has been lost in transit or your order has not arrived within a reasonable period after its estimated delivery date, please contact us so we can review the shipment.

If tracking indicates that a package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the carrier when appropriate.

We will make reasonable efforts to assist with shipping issues, but we cannot guarantee replacement or reimbursement for packages that a carrier confirms were successfully delivered.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your Choccy order arrives damaged, defective, or contains the wrong product, contact us as soon as possible through our website's Contact page.

Please include your order number and photographs of the product and packaging when applicable.

We will review the issue and determine an appropriate replacement, refund, store credit, or other resolution.

Returned-to-Sender Packages

If an order is returned to Choccy because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply if the order is eligible to be reshipped.

Because Choccy sells food products, we cannot guarantee that a returned food product can be reshipped.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered fulfillment or shipped.

Contact Us

If you have questions about your shipment or this Shipping Policy, please contact us through the Contact page on our website or alex@choccyveggies.com.