Refund policy

Refund Policy

At Choccy, we want you to be happy with your order. Because our products are food items, we are unable to accept returns or exchanges for change of mind, taste preferences, or products that have been opened.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and photos of the product and packaging when applicable. This helps us review the issue and make it right.

If your claim is approved, we may offer a replacement, store credit, or refund depending on the circumstances.

You do not need to send a damaged or defective food product back to us unless we specifically ask you to do so.

Food Quality Issues

If you believe there is a quality or safety issue with your Choccy product, please stop consuming it and contact us. Include your order number, a description of the issue, photos if applicable, and any lot or date information printed on the package.

We take product quality and food safety seriously and will review the issue as quickly as possible.

Melted Chocolate

Chocolate can be sensitive to heat during shipping, particularly during warmer months. If your order arrives significantly melted or otherwise damaged during transit, please contact us with your order number and photos of the product and packaging.

We will review shipping-related issues individually and determine the appropriate resolution.

Non-Returnable Items

Because Choccy products are food items, we do not accept physical returns of food products unless we specifically request a return.

Gift cards, if offered, are also non-returnable and non-refundable except where required by law.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered fulfillment or has shipped.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is related to an error on our part or another circumstance where we determine a shipping refund is appropriate.

Contact Us

If you have a problem with your order or have questions about this policy, please contact us through our website's Contact page or alex@choccyveggies.com.