Privacy Policy

Last updated: August 27, 2026

Choccy (“Choccy,” “we,” “us,” or “our”) operates this website and online store, including the related content, features, products, and services offered through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with Choccy, we may collect or process:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Payment and transaction information, such as payment method, payment confirmation, products purchased, order history, refunds, and other transaction details. Payment information may be processed by Shopify and our payment providers.
• Account information, if customer accounts are available, such as login credentials, preferences, and account settings.
• Shopping activity, such as products you view, add to your cart, or purchase.
• Communications, including information you provide when contacting us, requesting customer support, submitting a review, or otherwise communicating with Choccy.
• Device and technical information, including your browser, device type, IP address, network information, and other identifiers.
• Usage information, including information about how you browse, access, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, submit information, or otherwise interact with Choccy.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From Shopify and other service providers that help us operate our business.
• From advertising, analytics, business, or other partners where permitted by applicable law.

How We Use Personal Information

We may use your personal information to:

Provide and Fulfill Our Services

This includes processing payments, fulfilling and shipping orders, managing customer accounts, processing refunds or replacements, providing customer support, displaying customer reviews, and otherwise providing the products and Services you request.

Improve Choccy

We may use information about how customers interact with our website and products to understand our customers, improve the shopping experience, improve our products and Services, and operate our business.

Marketing and Advertising

Where permitted by law, we may use personal information to provide marketing or promotional communications and measure or personalize advertising.

You may opt out of promotional emails at any time using the unsubscribe link included in those emails.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or customer service messages.

Security and Fraud Prevention

We may use personal information to help detect, investigate, and prevent fraud, unauthorized transactions, malicious activity, security incidents, or other potentially illegal activity and to protect Choccy, our customers, and others.

Legal and Business Purposes

We may use personal information as necessary to comply with applicable laws, regulations, legal proceedings, or governmental requests; enforce our terms and policies; protect our legal rights; and manage legitimate business operations.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate Choccy, including to:

• Shopify, which provides our ecommerce platform.
• Payment processors that facilitate transactions.
• Shipping, fulfillment, and logistics providers that help deliver your orders.
• Technology and cloud-service providers that help operate our website and business.
• Analytics and advertising providers, where applicable.
• Customer support and other service providers working on our behalf.
• Government authorities, law enforcement, courts, or other parties when disclosure is required or permitted by law.
• Parties involved in a potential or completed business transaction, such as a merger, acquisition, financing, restructuring, or sale of some or all of our business.

We may also disclose information when you direct or authorize us to do so.

Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your use of our store to provide and improve its services. Information you provide through our store may be transmitted to Shopify and other service providers, potentially in countries other than the country where you live.

Shopify may also process information about your interactions with Choccy and other Shopify merchants for certain enhanced Shopify features.

You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Choccy, Shopify, and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve website performance, prevent fraud, and, where applicable, provide or measure advertising.

Depending on where you live, you may have rights regarding certain uses of cookies and personal information for targeted advertising.

Where required, we will provide appropriate tools or notices allowing you to manage applicable privacy choices.

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites and services that we do not control. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Choccy's Services are not intended for children to purchase or use independently where prohibited by applicable law, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can review and, where appropriate, delete the information.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services and fulfill orders.
• Maintain business and transaction records.
• Comply with legal, tax, accounting, or regulatory requirements.
• Resolve disputes.
• Prevent fraud and abuse.
• Enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to:

• Request access to or information about personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of certain uses or disclosures of personal information for targeted advertising.
• Opt out of certain activities that applicable privacy laws define as a “sale” or “sharing” of personal information.
• Withdraw consent where our processing relies on your consent.

These rights are not absolute and may be subject to exceptions under applicable law.

Where applicable, Shopify's privacy tools may also allow you to exercise certain privacy choices regarding information processed through Shopify.

We will not discriminate against you for exercising privacy rights provided by applicable law.

We may need to verify your identity before completing certain requests. Where permitted by law, you may also designate an authorized agent to submit certain requests on your behalf.

Global Privacy Control

Where required by applicable law, we may recognize supported browser-based opt-out preference signals, such as Global Privacy Control, for applicable devices or browsers.

International Data Processing

Shopify and other service providers we use may process or store personal information in countries other than the country where you live.

Where required by applicable law, appropriate mechanisms will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, legal requirements, or other operational needs.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page and provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us through the Contact page on our website or alex@choccyveggies.com.